Australian Service Excellence Standards (ASES)
Australian Service Excellence Standards (ASES)
Supporting the community and non-government services sectors excel
Important update on accreditation services
QIP will no longer offer accreditation services under ASES after 31 December 2024. We will transition from ASES to the optimised QIC Health and Community Services (QIC) Standards. This change is part of our ongoing effort to streamline our service offerings and enhance the quality of our assessments.
What this means for your 2024 assessments
For clients undergoing assessments in 2024, please be assured that this transition will not impact your current accreditation cycle. Your organisation will be assessed against ASES as scheduled, and upon successful completion, will receive accreditation valid for the full three-year term.
Why the change?
As a not-for-profit focused on quality improvement within the community sector, QIP continuously strive to enhance the service offerings and support we provide. The optimised QIC Standards introduce a robust framework for continuous evaluation and improvement, perfectly aligning with our mission to empower organisations to achieve and maintain excellence.
Support through the transition period
Our team is here to ensure a smooth transition for your organisation, providing tailored support and detailed guidance every step of the way. We are committed to helping you leverage the optimised QIC Standards to continue delivering outstanding services.
If your assessment will occur in 2025, click here to learn more about the benefits of the optimised QIC Standards and how they can help your organisation excel.
How QIP supports organisations
Tailored support
QIP has trained QIP Client Liaison Teams on hand to answer any questions clients may have about their accreditation, certification or verification. With expert knowledge of each of the standards or frameworks, evidence requirements and the self-assessment process, QIP’s Client Liaison Teams provide clients with on-going advice throughout their cycle.
QIP’s accreditation hub
The QIP accreditation hub is an online platform tailored to each client’s individual accreditation timelines and framework requirements. It includes a personalised action plan, a resource library and a number of other features to support clients throughout their accreditation journey.
Access to AccreditationPro
QIP’s online self-assessment software, known as AccreditationPro, streamlines accreditation preparation by helping clients determine their organisation’s compliance with an applicable set of Standards.
Access to online resources and education
QIP’s online Education and Resource Library, provides clients with access to a range of practical, informative and customisable resources to support organisations in complying with the relevant industry Standards.
Regular news and e-newsletters
Stay up-to-date with industry and organisational news, helpful tips and your standards information with QIP communications including periodical e-newsletters advising of any changes to processes, systems, standards or evidence requirements are released.
Highly trained assessment teams
QIP’s Assessors are highly trained and qualified peer assessors who work across the Australian health, community and human services sectors. Our team will share their knowledge and support organisations through the accreditation assessment.
Celebrating the achievement of accreditation
Achieving QIP accreditation takes dedication, team work and a commitment to continuous quality improvement. When organisations achieve their accredited, certificated or verified status, they are provided with their own 'Promotional Toolkit' filled with a number of materials to celebrate and promote this achievement.
The QIP Accredited Symbol is one way consumers and local community can be reassured that an organisation has been recognised for their commitment to delivering a safe and quality-focused service.
Become part of our online community
Join us on social media to celebrate organisation achievements made within the health, community and human services sectors and to be kept up-to-date with the latest industry news and events, including QIP and AGPAL updates.
