For Consumers

Accreditation means the focus is on you and your community

Visiting a QIP accredited organisation means your health or community service provider and their entire team are committed to improving and ensuring their systems, processes, culture, service delivery, engagement channels and actions meet a nationally recognised set of standards.

This means you can be reassured of high-quality care and support, and that safe work practices are provided to you, their consumers.

For some health and community service organisations, accreditation is a voluntary process and demonstrates their dedication to ensuring the highest standards of quality, safety and continuous improvement in the services they provide you.

How can you identify an accredited organisation?

For the reassurance of high-quality service provision, visit a QIP accredited health or community organisation. Look for the QIP Accredited Symbol next time you visit your local health or community service provider. An organisation that has the QIP Accredited Symbol is committed to constantly improving to deliver high-quality services and support for you, your family and the community.

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What does accreditation mean for your local health or community service provider?

Achieving QIP accreditation takes dedication, teamwork and a commitment to continuous quality improvement.

Organisations that choose to undergo QIP accreditation commit themselves to a comprehensive program which requires a team effort to constantly review the systems and processes. In the majority of times, this process also involves an independent on-site assessment conducted by a team of QIP Assessors.

From reception staff to the operations manager, and the HR manager to the CEO; with QIP accreditation you are assured that the entire team works together to ensure you get the best quality service experience.

What benefits does accreditation have for you?

Visiting a QIP accredited organisation means you have peace of mind knowing the service you are visiting is committed to:

  • Providing you with high-quality services and support in a safe environment
  • Strengthening engagement with you, the consumer, and the organisation's community
  • Embracing diversity—being respectful and understanding of differences, and
  • Constantly improving to create positive outcomes.

General Practice accreditation resources

Below you will find a selection of AGPAL article resources relating to the RACGP Standards (5th edition), taken from our recent editions of Quality News magazine. Each article focuses on a specific Indicator within the Standards, and has a corresponding resource for AGPAL clients, located within their AGPAL accreditation hub.

ZERO TOLERANCE

AGPAL Resource: Zero Tolerance –
Preparing for difficult or abusive patients

  • RACGP Standards 5th edition Indicators C2.1>D, C3.1>D, C3.5>A, C8.1>A, GP2.4>A & B
  • AGPAL Client Resource: search 'zero tolerance poster' in your AGPAL accreditation hub Education & Resource Library

INFECTION CONTROL

AGPAL Resource:
Infection prevention and control

  • RACGP Standards 5th edition Indicators GP4.1>A and B
  • AGPAL Client Resource: search 'infection control poster' in your AGPAL accreditation hub Education & Resource Library

BUSINESS PLANNING

AGPAL Resource:
Extensive business planning package with templates, guides and more.

QUALITY IMPROVEMENT

AGPAL Resource:
Complimentary quality improvement e-Learning module

  • RACGP Standards 5th edition Indicators 3.1> A and B
  • AGPAL Client Resource: visit the e-Learning section of your Education & Resource Library in your AGPAL accreditation hub