Mental Health Services
All Australians deserve to live a healthy life. Part of a healthy life is having positively high levels of mental health. Mental health services, in all sizes, facilities and forms, play an essential role in supporting members of our community to sustain or improve their mental health.
High levels of mental health are associated with increased learning, creativity and productivity, more pro-social behaviour and positive social relationships, and with improved physical health and life expectancy. In contrast, mental health conditions can cause distress, impact on day-to-day functioning and relationships, and are associated with poor physical health and premature death from suicide. – Beyond Blue
QIP provides a variety of accreditation options for mental health services, including the National Standards for Mental Health Services (NSMHS), the National Safety and Quality Digital Mental Health (NSQDMH) Standards, and the National Safety and Quality Mental Health Standards for Community Managed Organisations (NSQMHCMO Standards).
Achieving QIP accreditation for any of these Standards helps mental health services drive continuous improvement while demonstrating their commitment to high-quality service delivery, robust policies, compliance with standards, clear communication, informed consent, and ensuring consumer safety and privacy.
Find the Right Accreditation Standard
for Your Mental Health Service
The NSMHS Standards apply to a wide range of mental health services across Australia, including bed-based, community, clinical, public, private hospital, non-government, private office-based, and primary care or general practice services.
The NSQDMH Standards are voluntary and apply to organisations or individuals offering digital mental health services, including those providing information, counselling, treatment, or peer-to-peer support through technology.
The NSQMHCMO Standards are designed for not-for-profit, non-government organisations providing mental health services such as psychosocial rehabilitation, helpline and counselling services, accommodation support, and peer support, with potential suitability for some for-profit providers.
Need Help Choosing the Right Standard?
Each accreditation standard offers unique benefits and applications. Click "Read more" in the boxes above to explore detailed information and discover how these standards can support your service.
Not sure which accreditation standard best suits your mental health service? Our team is here to help!
Contact us on the form below to discuss your needs and receive expert guidance to ensure you select the most suitable standard for your organisation.
QIP accredited organisations
Coomealla Health Aboriginal Corporation
A multi-accredited ACCHO, Coomealla Health Aboriginal Corporation was one of the first organisations to achieve QIP accreditation against the QIC Health and Community Services Standards 7th Edition.
Read More
healthAbility
Carrington Health’s Not Scared of Sugar program is aimed at reducing the health inequalities experienced by Chinese Australians by providing diabetes management support and knowledge.
Read More
Alzheimer’s Australia NSW
Mullti-accredited with QIP, AANSW became accredited an effort to ensure the focus on developing, implementing and reviewing systems and process are maintained.
Read MoreBenfits of accreditation
Reduce business risk
Provides ongoing review, monitoring and improvement of systems, processes and culture, enabling risk management and mitigation.
Consumer confidence
Reassures consumers and the local community of an organisation’s commitment to deliver quality-focused services and care.
Quality team
Educates and engages the team in the process of quality improvement that can build a culture of quality among staff.
Industry benchmark
Offers confidence to stakeholders of the service delivery provided, and assists to meet regulatory requirements for funding incentives.
Quality improvement
Reflects a commitment to continuous quality improvements in systems, processes, policies, culture, risk management and staff management.
Enhanced services
Provides opportunities to identify areas for improvement and implement solutions to enhance patient care and service experiences.
How QIP supports organisations
Tailored support
QIP has trained QIP Client Liaison Teams on hand to answer any questions clients may have about their accreditation, certification or verification. With expert knowledge of each of the standards or frameworks, evidence requirements and the self-assessment process, QIP’s Client Liaison Teams provide clients with on-going advice throughout their cycle.
QIP’s accreditation hub
The QIP accreditation hub is an online platform tailored to each client’s individual accreditation timelines and framework requirements. It includes a personalised action plan, a resource library and a number of other features to support clients throughout their accreditation journey.
Access to AccreditationPro
QIP’s online self-assessment software, known as AccreditationPro, streamlines accreditation preparation by helping clients determine their organisation’s compliance with an applicable set of Standards.
Access to online resources and education
QIP’s online Education and Resource Library, provides clients with access to a range of practical, informative and customisable resources to support organisations in complying with the relevant industry Standards.
Regular news and e-newsletters
Stay up-to-date with industry and organisational news, helpful tips and your standards information with QIP communications including periodical e-newsletters advising of any changes to processes, systems, standards or evidence requirements are released.
Highly trained assessment teams
QIP’s Assessors are highly trained and qualified peer assessors who work across the Australian health, community and human services sectors. Our team will share their knowledge and support organisations through the accreditation assessment.
Celebrating the achievement of accreditation
Achieving QIP accreditation takes dedication, team work and a commitment to continuous quality improvement. When organisations achieve their accredited, certificated or verified status, they are provided with their own 'Promotional Toolkit' filled with a number of materials to celebrate and promote this achievement.
The QIP Accredited Symbol is one way consumers and local community can be reassured that an organisation has been recognised for their commitment to delivering a safe and quality-focused service.
Become part of our online community
Join us on social media to celebrate organisation achievements made within the health, community and human services sectors and to be kept up-to-date with the latest industry news and events, including QIP and AGPAL updates.
