QIP ready to help disability service providers with NDIS audit requirements

QIP is pleased to advise that our application to be a Quality Auditor for the National Disability Insurance Scheme (NDIS) has been accepted by the NDIS Commission.

NDIS-registered service providers can now select QIP as the audit agency they wish to work with to achieve either certification or verification against the NDIS Practice Standards and Quality Indicators (NDIS Practice Standards).

QIP has more than 25 years’ experience working with health, community and human services providers of varying size and scope to achieve their compliance requirements against a wide range of state, territory and national standards.

We, therefore, understand that each service provider is different. This is of particular importance for the NDIS Scheme as these differences have a significant impact on the scope of audit requirements and assessment types.

QIP acknowledges that navigating the NDIS can be challenging. We have designed our systems and processes with NDIS-registered disability service providers in mind.
Our client-focused support aims to reduce for service providers the administrative burden of compliance. This allows them to focus on delivering positive outcomes for their own clients – the NDIS participants, and their families and carers – and strive for continuous improvements in quality and safety.

When working with us, clients are assigned a Client Liaison Officer dedicated to providing ongoing personalised support throughout the audit process. With expert knowledge of the NDIS Practice Standards and evidence requirements, QIP Client Liaison Officers are on hand to help disability service providers feel prepared and confident in undertaking the NDIS certification or verification process.

Our Auditors are professionally trained and qualified – each meets the minimum qualification requirements of the NDIS (Approved Quality Auditors Scheme) Guidelines 2018, including appropriate disability, inclusive and cultural awareness training.

With experience across the health, community and human services sectors, service providers feel confident that QIP’s Client Liaison Officers and Auditors understand the challenges they face in the disability environment and work collaboratively with them to determine options for appropriate audit timelines and continuous quality improvement.

The QIP Team is available to answer your NDIS certification and verification queries. For an obligation-free quote or to learn more about how we can support you as a disability service provider, contact the QIP Team: P 1800 035 544 | E ndis@qip.com.au

More information about QIP’s service offerings for auditing against the NDIS Practice Standards can be found here.

More about QIP

As an independent, third-party NDIS Commission Approved Quality Auditor, QIP ensures all activities are undertaken impartially.

Consistent with our commitment to providing quality accreditation, certification and verification services, QIP is accredited by the International Society for Quality in Health Care (ISQua).
As a not-for-profit, accredited organisation, QIP lives and breathes quality, safety and seeking ways to improve. We regularly review, monitor and evaluate our own systems and processes against risk and leading practice frameworks and implement improvements as required. Being accredited ourselves gives us a 360-degree insight into the effort and support required for organisations to achieve accreditation, verification or certification.

QIP also provides accreditation services under multiple Australian state and territory-based human support services standards and frameworks, including:

• Australian Retirement Village Accreditation Scheme (ARVAS) Standards
• Australian Service Excellence Standards (ASES)
• Human Services Standards, Victoria
• National Standards for Mental Health Services (NSMHS)
• QIC Health and Community Services Standards, and
• Rainbow Tick Standards.

General information from the NDIS Commission

While QIP is on hand and welcomes your NDIS queries or concerns at any time, we remind you that the best source of general NDIS information is the NDIS Commission.
As such, for your information regarding the NDIS, the NDIS Commission has advised that you should make certain that you are accurately signed up to receive their correspondence and information. Check your contact details in the NDIS Commission Portal for Providers.

Make certain that ‘key personnel’ and ‘primary contact person’ details – including contact numbers, address details, and appropriate email address – are correct. This will ensure that all relevant communications from the NDIS Commission are received by the appropriate person. This is particularly important at this time for multi-jurisdictional providers who are transitioning to the NDIS Commission.

Useful NDIS Commission links:

• NDIS Commission Providers page
• NDIS Commission Provider Information Pack, and
• NDIS Practice Standards and Quality Indicators.

If you cannot find the NDIS information you need, the NDIS Commission encourages you to contact them on 1800 035 544.

To discuss your NDIS certification or verification journey, contact QIP today.