What is a QIP Assessor?
A QIP Assessor is a contractor that assesses the safety and quality of services that QIP clients provide against the relevant Standards. Our assessors and auditors are trained professionals within the health, disability and community service sectors, many of whom also undergo accreditation within their own organisations. They have extensive knowledge and experience of the accreditation, certification, and verification process and of various national frameworks and standards. As well as assessing against the relevant standard, an assessor’s role is to share their knowledge and support organisations to improve the quality of care and add value through innovative ideas, systems and processes.
QIP Assessors are the face of QIP’s accreditation programs, and are committed to shaping safety and quality, and better outcomes for health, disability and community service organisations in Australia. We are fortunate to have had assessors and auditors who have worked with us for over 20 years, who are committed to being positive change agents in their profession and within the health and human services sectors.
QIP assessors and auditors assess the safety and quality of services that QIP clients provide against the relevant standards. Our assessors and auditors are selected based upon their extensive knowledge and experience of accreditation, certification, and verification of various national frameworks and standards.
Assessment Team Leader (ATL)
QIP Assessment Team Leader's (ATL) manage the Assessment Team while preparing for assessment, during the on-site visit, and in the post-assessment stage. ATL’s are highly experienced and undertake additional training requirements to ensure they’re highly prepared to manage the accreditation process.
Assessors
QIP assessors and auditors assess the safety and quality of services that QIP clients provide against the relevant standards. Our assessors and auditors are selected based upon their extensive knowledge and experience of accreditation, certification, and verification of various national frameworks and standards.
“I always look forward to seeing pockets of excellence and innovations I have not seen before”
- Jason Cirone, QIP Assessor
Looking for more information about the accreditation process?
What's an assessor's role in accreditation?
The three main phases of an assessor's work are:
- The pre-assessment reading
- The on-site assessment, and
- The post-assessment reporting.
Pre-assessment reading
Pre-assessment reading includes the client’s self-assessment of their organisation against the relevant standards and legislation.
On-site Assessment
During the on-site assessment, Assessors gather evidence of the organisation’s level of compliance against the relevant standards by completing the required observations and interview activities. The Assessment Team may identify how to best support the organisation with quality improvements by making recommendations to close potential or actual gaps in service, or discussing additional opportunities.
This input is intended to drive continuous improvement in areas that are relevant and important to the organisation; thus, contributing to continuous improvement in safety and quality of the health and human services sector.
The minimum on-site assessment time is four hours, but it can be more based on the organisation’s size and staff numbers, and relevant standard.
Post-assessment reporting
The third and final phase of an assessment is completed when Assessors report their findings and recommendations to QIP.
Reports are quality checked to ensure objectivity and validity of findings. The final report is the principle source of evidence used by our Decision Makers to determine the awarding of accreditation or corrective actions required.
The entire assessment process is facilitated by QIP’s proprietary software, AccreditationPro. From the time a client submits their self-assessment to when QIP awards them accreditation or certification, AccreditationPro is our supporting technological tool.
AccreditationPro enables our Assessors to be certain that all requirements of the relevant standards have been consistently and comprehensively assessed. QIP Assessors are confident their ratings and recommendations are accurate, objective and valuable.
Interested in becoming a QIP Assessor
Assessors in focus
Assessors in Focus: Daena Wilson
Daena Wilson, a newly certified assessor with QIP, brings vast experience from NSW Health. Join us for a Q&A where Daena shares insights, motivations, and lessons from assessments. Explore her expertise in healthcare improvement and accreditation’s pivotal role.
Assessors in Focus: Rebecca Larcombe
Rebecca Larcombe joins QIP’s team, bringing 18 years’ healthcare experience from Australia and the UK. We discuss her insights on QIP’s accreditation process, her rewarding experience as an assessor, and her dedication to enhancing patient safety and healthcare outcomes.
Assessors in Focus: Jason Cirone
Jason Cirone, Chief Allied Health Officer at Northern Health, brings vast expertise to QIP. He advocates accreditation for healthcare leaders and shares insights into his role’s demands and accreditation process. Explore his dedication to healthcare quality and safety.